Direct communication
Work directly with the person responsible for handling the issue instead of being passed through multiple layers of support.
ABOUT BALLARD IT SERVICES
Practical IT support with someone accountable behind it.
Ballard IT Services is an owner-operated IT support business based in Dover, Delaware, helping small businesses manage everyday technology without the cost or complexity of maintaining a full internal IT department.
BALLARD IT
Small business support.
Dover, Delaware
Remote + onsite
Owner-operated
practical
THE IDEA
Small businesses deserve someone reliable to call.
Small businesses rely on computers, Microsoft 365, employee accounts, shared files, printers, cloud services, and other technology every day — but many do not need or cannot justify hiring a full-time internal IT employee.
Ballard IT Services is built around that gap: provide dependable, understandable IT support without making routine technology harder than it needs to be.
Because the business is owner-operated, clients work directly with the person responsible for their support. There is no large help-desk queue or constant handoff between unfamiliar technicians.
The goal is straightforward: understand the problem, solve it properly, communicate clearly, document what matters, and help keep the business moving.
HOW SUPPORT WORKS
Start with the problem. Keep the solution practical.
Remote first
Most problems begin with remote troubleshooting so support can start quickly and unnecessary travel can be avoided.
Local when needed
When a problem requires hands-on attention, onsite support is available in Dover and surrounding Central Delaware.
Clear boundaries
Work is scoped honestly. Specialized problems that require deeper expertise are identified rather than treated as something that should be guessed through.
TECHNICAL BACKGROUND
Built around real-world business IT support.
Ballard IT Services is backed by professional IT support experience across Windows endpoints, Microsoft 365, identity and access administration, hardware, remote support, and day-to-day business technology.
That experience includes supporting environments containing more than 500 endpoints and 350 virtual systems while working within documented support processes, ticketing systems, and service expectations.
01
Windows & Workstations
Windows troubleshooting, user support, PC setup and deployment, application issues, hardware diagnosis, peripherals, migrations, and workstation administration.
02
Microsoft 365
Microsoft 365 administration and support including Outlook, Exchange Online, Teams, OneDrive, licensing, MFA, account troubleshooting, and everyday user support.
03
Identity & User Administration
Microsoft Entra ID, Active Directory, user and group administration, onboarding, offboarding, account changes, permissions, access management, and authentication support.
04
Hardware & Endpoint Support
PC troubleshooting and repair, Windows installation and recovery, SSD and memory upgrades, component diagnosis, drivers, applications, printers, and peripheral support.
05
Business IT Operations
Remote support, documentation, asset and inventory tracking, file permissions, VPN troubleshooting, ticket-based support, and coordination of routine IT needs.
CREDENTIALS & EDUCATION
Technical knowledge backed by continued learning.
CompTIA Certifications
A+ & Security+
Industry-recognized certifications covering core IT support, hardware, operating systems, networking, security, and troubleshooting fundamentals.
Microsoft Certified
AZ-900: Azure Fundamentals
Foundational knowledge of Microsoft Azure cloud services, identity, security, governance, and cloud concepts.
Education
Associate of Science in Computer Information Systems
Magna Cum Laude
Continuing Education
Bachelor of Science in Information Systems
In Progress
TECHNICAL FOUNDATION
Broad enough to understand the whole environment.
Hands-on experience with Windows Server, Active Directory Domain Services, Group Policy, DNS, DHCP, and Hyper-V.
Microsoft Azure and Entra identity fundamentals, including MFA, least privilege, access management, and account security practices.
Networking fundamentals including IP addressing, VLANs, subnetting, VPN concepts, pfSense, and structured connectivity troubleshooting.
Security knowledge supported by CompTIA Security+ while keeping Ballard IT focused on practical IT support rather than specialized cybersecurity or penetration-testing services.
WHO BALLARD IT SERVES
Support designed around small-business reality.
Small businesses with roughly 5–30 employees.
Organizations without dedicated internal IT staff.
Businesses that benefit from remote support with local onsite assistance available when needed.
Teams looking for a consistent point of contact for computers, Microsoft 365, employee accounts, deployments, permissions, and routine IT needs.
NEED IT SUPPORT?
Tell me what your business needs help with.
Whether something is broken today or your business needs a reliable contact for ongoing IT support, reach out and we'll figure out the next step.