IT SERVICES DOVER, DELAWARE
Ballard IT Services helps small businesses solve routine technology problems, support employees, set up computers, manage Microsoft 365, and handle day-to-day IT needs.
Start with remote troubleshooting whenever possible.
Local hands-on assistance for issues that require a visit.
PC deployments, migrations, user setup, and other defined work.
CORE SERVICES
Support is focused on common small-business IT needs, with complex or specialized work scoped separately when necessary.
Troubleshooting for Windows PCs, slow systems, software issues, peripheral problems, hardware concerns, and everyday workstation problems.
Help with the Microsoft tools small businesses rely on every day.
Routine employee account management and access administration.
Setup and replacement of employee computers without turning the process into a headache.
Basic access administration to help employees reach the files, folders, accounts, and applications they need.
Support for the less glamorous technology that still manages to stop the entire office when it breaks.
Most issues can begin with remote troubleshooting so problems can be diagnosed quickly without waiting for an onsite visit.
Hands-on assistance in Dover and surrounding Central Delaware when a problem cannot be handled effectively through remote support.
ON-DEMAND SUPPORT
One-time support is available for businesses that need help with a specific issue or project and are not looking for an ongoing IT agreement yet.
Best for troubleshooting, user issues, Microsoft 365, software problems, and routine support.
Local hands-on support when the issue requires someone physically onsite.
Larger setup, deployment, migration, or multi-device work can be priced as a defined project.
One-hour minimum. Additional time may be billed in 30-minute increments. Larger or specialized work may require a separate project quote.
RIGHT-SIZED SUPPORT
Ballard IT focuses on practical day-to-day support and administration. Advanced or highly specialized work may be scoped separately, coordinated with another provider, or referred when appropriate.
That can include complex network or firewall projects, major server recovery, advanced migrations, cybersecurity incident response, penetration testing, and other specialized work outside the normal support scope.
NEED HELP MORE THAN ONCE?
Ongoing IT support gives small businesses a reliable point of contact for routine technology needs throughout the month.
NEED IT HELP?
Reach out with the problem you're dealing with and we'll figure out the most practical next step.