Less scrambling
You already know who to contact when a workstation, account, printer, or Microsoft 365 issue comes up.
ONGOING IT SUPPORT
Your business needs IT support. It doesn't need a full IT department.
Ballard IT Services provides ongoing technology support for small businesses that need someone dependable to handle routine IT without hiring dedicated internal staff.
BUILT FOR SMALL BUSINESSES
5 – 30
employees
Ideal for businesses that rely on technology every day but do not have a dedicated internal IT employee.
Remote first
Local onsite support
Direct point of contact
THE IDEA
Someone to call before every issue becomes urgent.
Ongoing support gives your business a reliable technology contact who already understands your environment, users, and routine IT needs.
Better continuity
Familiarity with your users, devices, and recurring problems makes routine support easier over time.
Practical administration
Routine user management, documentation, PC setup, and Microsoft 365 tasks do not need to become major projects.
WHAT ONGOING SUPPORT CAN INCLUDE
Routine IT handled without making it complicated.
The exact scope depends on the business, number of users, devices, and support needs.
01
Workstation Support
Troubleshooting, software issues, slow PCs, and general employee computer assistance.
02
Microsoft 365 Administration
Outlook, Teams, OneDrive, users, licenses, MFA, access, and routine Microsoft 365 support.
03
Employee Onboarding & Offboarding
Account creation, access changes, MFA setup, workstation preparation, and account removal.
04
PC Setup & Replacement
New computer setup, profile migration, application installation, and replacement coordination.
05
Permissions & Access
Basic file, folder, account, and application access administration.
06
Documentation & Inventory
Basic records for users, devices, software, accounts, and important IT information.
07
Remote Support
Day-to-day issues can usually begin remotely for faster troubleshooting.
08
Local Onsite Assistance
Hands-on support in Dover and surrounding Central Delaware when the issue requires it.
GOOD FIT
Ongoing support makes sense when IT is everyone's problem.
Your business has multiple employees and computers but no dedicated IT staff.
Employees regularly need help with Microsoft 365, passwords, accounts, printers, or workstation issues.
New employees need accounts, PCs, access, and basic technology setup.
You want one reliable contact who already knows your environment instead of starting from scratch every time.
HOW IT STARTS
Start simple. Build from what your business actually needs.
Talk through your environment
Number of users, devices, Microsoft 365 setup, recurring issues, and what you currently need help with.
Define the support scope
Agree on what routine support Ballard IT will handle and what should remain project-based or specialized.
Set up a recurring relationship
Ongoing pricing and support structure are based on the actual size and needs of your business.
PRICING
Ongoing support is scoped to your business.
CUSTOM MONTHLY SUPPORT
Based on users, devices, and support needs.
Instead of forcing every business into the same package, ongoing support is scoped around the technology environment and level of assistance required.
Discuss Your BusinessCLEAR SCOPE
Routine IT support — with specialized work handled separately.
Ongoing support is intended for day-to-day business technology, workstation support, Microsoft 365, users, access, and routine administration.
Advanced networking and firewall projects, major server recovery, cybersecurity incident response, penetration testing, complex migrations, and other specialized work may require separate scoping or another provider.
LOOKING FOR AN IT CONTACT?
Let's talk about what your business actually needs.
Tell me about your employees, computers, Microsoft 365 setup, and the IT problems you keep running into.